Dear customers from Israel
We do not sell the mobiles to your country directly as far as we have an exclusive distributor in Israel, please feel free to purchase our mobiles in this shop — woooolf.co.il
Processing time and payment
Each item from our catalog is handmade to order. The time required for getting the shipment ready is 14-18 days depends on the model of the mobile. We accept payments through PayPal, your purchases covered by the PayPal buyers protection policy.
If you have any problem with making the payment via PayPal we accept bank transfer, please see our bank details here ↓
We always ship via Russian Post (delivery cost included), it is standard shipping, but if you need faster delivery please contact us and we will ship your parcel via DHL - usually it takes 1-3 days to get to any country but it will be extra paid and usually the price is rather high.
After sending any parcel we get a tracking number and send it to you via email.
Sometimes post services (USA, Canada, United Kingdom, Germany, Australia) are totally autonomous, and as we understand, they give each international parcel their own tracking number, that is why there are no any updates or they are very rare.
Estimated delivery times via standard shipping
Australia: 4-8 weeks
North America: 10-20 business days
Europe: 10-15 business days
Australia, New Zealand and Oceania: 4-8 weeks
Asia Pacific: 10-20 business days
Latin America and the Caribbean: 10-20 business days
We'll do our best to meet these delivery estimates, but we can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Unfortunately, the COVID pandemic could increase shipping time. Due to the pandemic, the number of international air travel has dropped sharply. And since international shipping is usually carried out by passenger aircraft, the delivery is delayed. Unfortunately, once the package has been shipped out, we cannot influence the delivery speed. Please be patient, and this message does not mean that this will happen specifically with your package. Thanks!
PS: And if you are planning on delivery by a specific date, it would be better to order in advance
Returns and exchanges
We gladly accept returns and exchanges.
Contact me within: 5 days of delivery.
Ship items back within: 7 days of delivery.
Can't be returned or exchanged
We don’t accept cancellations, but please contact us if you have any problems with your order. The following items can’t be returned or exchanged: we can’t accept returns for custom or personalized orders.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
International shipping disclaimer
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
STILL HAVE QUESTIONS?
If you have questions about shipment/delivery, you can leave a message in the form bellow and we will text you back ASAP.